Discover Roatan™ Excursions & Tours
Back to Ship Guarantee
Our primary goal is to ensure that you enjoy your shore excursion without any stress concerning your cruise ship’s departure.
At Discover Roatan Excursions & Tours, we understand that your cruise vacation is on a port scheduled time frame, and we take our responsibility seriously to ensure you return to your ship on time. Unlike the common misconception that only cruise line excursions guarantee your return, we stand behind our service with a comprehensive Back to Ship Guarantee that goes above and beyond industry standards.
Commitment to Timely Returns
Our primary goal is to ensure that you enjoy your shore excursion without any stress concerning your cruise ship’s departure. When you book a tour with us, we commit to getting you back to your ship well in advance of its scheduled departure time. We carefully plan our excursions, taking into account the travel time back to the port to ensure you have ample time to board your cruise safely.
Planning and Communication
Our team is experienced in managing the timelines associated with cruise arrivals and departures. We monitor your cruise schedule and adjust our tour itineraries to ensure you avoid any unnecessary risks. After your tour, we provide updates on the remaining time until your ship departs, keeping you informed every step of the way.
What to Expect
When you arrive in Roatan, we’ll be ready to welcome you and guide you through a memorable excursion tailored for you. Each tour is designed not just to highlight the natural wonders of the island, but to ensure you return in a timely fashion.
To support our guarantee, we also take into account local traffic conditions and any potential delays. In the unlikely event that your tour is running late due to unavoidable circumstances, we will prioritize your return to the port and immediately coordinate your safe drop-off.
Dedicated Support
Our dedicated customer support team is available throughout your excursion to assist with any questions or concerns. Should any unexpected delays arise during your trip, we will be in constant communication, keeping you updated and informed. Your safety and satisfaction are our utmost priorities. Customers have 24/7 customer support; before, during, and after their excursion. We can always be reached in the following ways:
U.S./CAN Toll-free: +1-844-576-2826
Local Phone: +504-9885-6554 (WhatsApp or Direct)
Email: info@discoverroatan.net
Live Chat: https://hi.discoverroatan.net/chat
Cancellation and Refund Policy
While we guarantee your return to the ship, we also understand that sometimes plans change. If you need to cancel your tour for any reason, we offer flexible cancellation policies. Please refer to our booking policy for detailed terms and conditions regarding cancellations and refunds.
Book with Confidence
Choosing Discover Roatan Excursion & Tours means choosing peace of mind. Our “Back to Ship Guarantee” is designed with your needs in mind, ensuring a worry-free day of adventure. Thank you for trusting us with your shore excursion, and we look forward to welcoming you to our beautiful island!
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