Privacy Policy

Discover Roatan™ Excursions & Tours

1. Introduction

We collect information from you when you register on the site/app, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site/app feature.

This privacy policy tells you how Poseidon Corporation S.A., dba Discover Roatan™ Excursions & Tours, use your personal data when you visit our website, interact with us and buy tours and activities through our site.

It also tells you about your privacy rights. It is important that you read this privacy policy policy, together with any other privacy policies that we may provide, so that you are fully aware of how and why we are using your data.

2. What personal data do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our wonderful customers (you!) and visitors to the DiscoverRoatan website. This personal data falls into these categories:

  • Personal Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us on social media, this may include your social media user name.
  • Contact data includes email address and telephone numbers.
  • Financial Data includes payment card details.
  • Transaction Data includes details about payments and other details of products and services you have purchased from us.
  • Profile Data includes your username and password, excursions purchased by you, preferences, and feedback and survey responses.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services.
  • Tracking Data includes information we or others collect about you from cookies. Like many sites/apps, we use “cookies” to enhance your experience and gather information about visitors and visits to our sites/apps. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
  • Marketing and Communications Data includes your preferences in receiving direct marketing from us and your communication preferences.

We collect information from you when you register on the site/app, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site/app feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site/app anonymously.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by mail, phone, email or through chat or social media.

This includes personal data you provide when you:

  • sign up to receive the Discover Roatan newsletter;
  • make inquiries or request information be sent to you;
  • create an account on our website;
  • purchase tours and activities through our website;
  • ask for marketing to be sent to you;
  • engage with us on social media;
  • enter a competition, promotion or survey;
  • contact customer services; or
  • leave comments or reviews on our products or services

Automated technologies or interactions. As you interact with us, including via the discoverroatan.net website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our advertisements (including those shown on third party websites).

4. How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the site/app, or use certain other site/app features in the following ways:

  • To personalize your site/app experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site/app feature.
  • If you have opted-in to receive our e-mail newsletter or push notifications, we may send you periodic e-mails and notifications. If you would no longer like to receive promotional messages from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters or push notifications, you will not receive these messages. Visitors who register or participate in other site/app features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications or push notifications from us.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process.
  • Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

 

5. How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server. All supplied sensitive and especially credit card information is transmitted via Secure Socket Layer (SSL) technology directly into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, etc.) will not be kept on file for more than 60 days.

6. Marketing and communications preferences

We may use your information to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and tell you about them. This is what we call direct marketing.

We may carry out direct marketing by email, phone, text or post. For example, you might have the Discover Roatan newsletter hit your inbox.

On our website, we always try hard to make it really clear what we are doing and what communications you will be sent, whether it’s you deciding to sign up to the Discover Roatan newsletter or as part of creating an account or the purchase journey – and you have a right at any time to change your mind and say no thank you and opt out (but we’d be really sorry to see you go, so please gives us a chance by fine tuning your preferences before really leaving us!). The easiest way to opt out is to use the unsubscribe link at the bottom of the communication.

7. How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section or emailing us at admin@discoverroatan.net. Please note that due to email production schedules you may receive any emails already in production.

To delete your online account information from our database, sign into the “My Account” section of our site/app and click “request to delete all my data” to remove your addresses and payment information. We will review your request and take appropriate action within 30 days. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping and tax compliance.

8. Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the shore excursions on your wishlist. They help discoverroatan.net work better and provide lots of help in the background to make the process of being a discoverroatan.net customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and your itinerary preferences staying while you go off to look at other pages. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

9. Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may share your personal data with the parties set out below for the purposes set out in this privacy policy. We may also share your personal data if the law otherwise allows it. We may share personal data with the following categories of third parties:

  • Tour suppliers (to coordinate visas, pickups, timing, scuba diving equipment and/or other details of your shore excursion reservation);
  • Suppliers and service providers (such as technology service providers, payment processing and fraud prevention providers etc.);
  • Travel agents and affiliate partners (to coordinate details of your shore excursion reservation);
  • Travel agents and affiliate partners (to coordinate details of your shore excursion reservation);
  • Triptelligent group companies;
  • Auditors and professional advisors like bankers, lawyers, accountants and insurers;
  • Government, regulators and law enforcement.

The term “outside parties” does not include DiscoverRoatan. It also does not include site/app hosting partners and other parties who assist us in operating our site/app, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site/app policies, or protect ours or others’ rights, property, or safety. Anonymous data may be provided to other parties for marketing, advertising, or other uses.

10. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

12. Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 24, 2018.

13. Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

14. Online Policy Only

This online privacy policy applies only to information collected through our site/app and not to information collected offline.

15. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our site/app.

16. Your consent

By using our site/app, you consent to our privacy policy.